communication skills

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Speaking the Unspeakable: Having Difficult Conversations Successfully

By | 2017-11-13T11:05:14+00:00 June 10th, 2014|Leadership Skills|

Part One - The What and the Why of It Research shows there is one particular method of handling difficult conversations that managers throughout the business world have employed more than any other: Avoidance. People avoid difficult conversations, because most of us, from an early age, have experienced any kind of confrontation as unpleasant. They [...]

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